Returns & Exchanges

We want you to love your Pott'd creations, but if you're not completely satisfied, we offer a 30-day return window for all unused pottery kits and accessories. Please ensure items are returned in their original packaging to qualify for a full refund.

1

Initiate Your Return

Contact our support team with your order number and reason for return to receive your unique return authorization.

2

Pack Your Kit

Carefully place the unused kit back into its original box, ensuring the clay and paints are securely sealed to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing